Customer Insights Analyst
Date Posted: 01-17-14
Reference Number: 2014 - 5
Location: Texas
Essential Duties and Responsibilities
- Support Client Services by maintaining a working knowledge of client programs, objectives and expectations
- Identify problematic areas and conduct research to determine the best course of action to correct the data
- Analyze and problem solve issues with current and planned systems as they relate to the integration and management of data
- Analyze reports of data duplicates or other errors to provide ongoing appropriate inter-departmental communication and monthly or daily data reports
- Monitor for timely and accurate completion of select data elements
- Develop and maintain databases and data systems necessary for projects and department functions
- Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
- Perform data entry, either manually or using scanning technology, when needed or required
- Interpret data and develop recommendations based on findings
- Develop graphs, reports, and presentations of project results
- Perform basic statistical analyses for projects and reports
- Ensure internal timelines are met and that changes are communicated appropriately
- Demonstrate effectiveness in the following areas:
- Must be detail oriented
- Must be able to work with little or no supervision
- Must have advance knowledge of MS Excel and reporting
- Must have exceptional communication and interpersonal skills
- Must be able to work in a team environment
- Must have a customer service attitude
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Requirements
- Bachelor’s degree in Accounting, Finance, Marketing, or related field
- 5+ years CPG/Tier 1 Retail Supplier/Tier 1 Retailer experience required
- Heavy Analytic experience in a retail environment is highly desired, priority given to applicants with RetailLink, Nielsen, IRI Data or Walmart Optimization exposure.